Our New Order Management System

Start ordering now!

All customers will need to create a new account. Read below for more information.

Introducing SYNTER.

We’re excited to introduce our new order management system, SYNTER, designed to make your ordering process simpler, faster, and more secure. As the first step in our advanced order management system, SYNTER allows us to continuously enhance our services with future feature updates, giving us even greater ability to support our customers across all our offerings.

SYNTER brings enhanced functionality, including improved file upload capabilities, intuitive navigation, and better tools to manage your orders with ease.

We value your input! If you have suggestions for improving the platform, please reach out via marketing@formero.com.au.

We appreciate your patience during this transition and are committed to making your experience as smooth as possible. If you experience any issues or need guidance, our friendly team is here to help. Call us during business hours at +61 3 8899 7280.

3D Printing Service, Order system SYNTER

 

3D Printing Service Online Ordering Platform

Creating a new account.

All new and existing customers will need to create a new account to access the platform.
For security reasons, we’re unable to migrate files or profile information from our old system. Your data privacy and security are our priority.

Create an account now!

How to use our new system.

3D Printing Service Online Ordering Platform

Step 1.

Head over to shop.formero.com.au, if you haven’t already, please create a new account. You will be asked to verify your phone number, this step is to increase our system security protecting your privacy. Once you have created an account and confirmed your phone number you will be logged in. Now is a great time to bookmark our ordering system for easy navigation next time.

3D Printing Service Online Ordering Platform

Step 2.

Once you have logged in, it’s time to upload your 3D models. This can be completed by dragging and dropping file/s from your computer or by clicking the green ‘+’ button. This will open a window to navigate to the files on your computer.

You can upload multiple files (STL, OBJ or STEP) at a time, or you can upload a zip folder with multiple files.

Additional models can be upload during the next process if needed.

3D Printing Service Online Ordering Platform

Step 3.

Your first model will be displayed automatically. If you would like to change the model you are customising, you can see all of your uploaded models in the ribbon underneath the 3D rendered image of your model.

To begin with, your models won’t display a thumbnail image until you select that tile. Unrendered Models can be distinguished by hovering the courser over each tile to reveal the file name.

Once you have selected the model you want to customise, you can move your attention to the “Customise model” panel on the right hand side of the screen. Your first action will be to select the process that you want to use.

Most processes have multiple materials that you can choose from, with each material featuring different qualities. Your second action will be to choose which material suits your model best.

3D Printing Service Online Ordering Platform

Step 4.

Once you have selected the appropriate process and material you will need to select your desired Finish followed by your desired quantity for the model you are currently working on.

The next action is to select any Extras that your model might need. This can include lacquers and threaded inserts. If you are adding threaded inserts, you will need to input the desired number of inserts for each part we manufacture.

Once you have selected your process, material, finish, quantity and extras, you can go ahead and click the Add to cart button.

If you have multiple models uploaded to your ribbon, you will be switched to the next model in the line to be customised. The next model will automatically be customised with the same process and material as the last model you added to your cart. You will still need to select your desired finish, quantity and extras before adding that to your cart.

3D Printing Service Online Ordering Platform

3D Printing Service Online Ordering Platform

 

Step 5.

Once the last model from the ribbon has been added to your cart, the system will automatically take you to the order details page. If you have an unwanted model in the ribbon, you can click the Proceed to additional details button to be taken to this step.

Here you will confirm the delivery options, shipping & billing details.

If you need to save this quote and return later, you can do so by clicking Save & exit. To return to this step you can log into your account and click Profile from the My Account menu option.

Once you are happy with all of the details on this page you can click Finalise quote. This will lock in all of the details for this quote.

3D Printing Service Online Ordering Platform

Step 6.

Your quote has now been finalised. Here you can View quote – which will download a PDF copy, Place order – Explained further in the next step, or Cancel quote – this step will deem the quote cancelled and a new one will need to be created if you wish to continue.

If you need time to have your quote approved, or a purchase order created, you can return to this screen later by logging into our system and clicking Profile from the My Account menu option. Once you have found this quote in your profile, you can click View and return to this step.

3D Printing Service Online Ordering Platform

Step 7.

Congratulations! You are now ready to place your order. Click the Place order button and a pop-up window will appear. From here you have three options to place your order into our system.

1. Credit Card – The fastest and easiest way to complete your order. Was you have made payment using our secure Eway system, your order will head to straight into the production queue. Our project management team will notify you as your order progresses.

2. Purchase Order – Selecting this option will allow you to input a PO Number and upload a purchase order form. Once uploaded our project management team will process your documents and once approved, will add your order to the production queue.

3. Request Invoice – This step will prompt our accounts team to create and email you an invoice with bank transfer details included. Once the invoice has been paid and funds have been received, our accounts team will notify the project manager to start production.

Once your order has been added to the production schedule, our team will notify you as it progresses through production and ready for shipping.

Ready to Order?

Head over to our new system to start your next order!